Frequently asked questions
Short answers to the things plumbers ask us most.
Is Luna a real person or AI?
Luna is an AI voice receptionist. Callers hear a natural human voice that answers 24/7, qualifies the job, and books an appointment — without you picking up the phone.
How does Luna book jobs into my calendar?
After you sign up, you connect your Google Calendar with one click. When a caller agrees on a time, Luna writes the appointment directly into your calendar — customer name, phone, address, and service notes included.
Can I use my existing business number?
Yes. We can forward your existing number to Luna so your current customers never notice a change. You can also use the dedicated Luna number we provision: (720) 613-2599.
What happens for emergencies?
Luna identifies emergency calls (burst pipes, gas leaks, flooding) and can page you directly via text or call transfer. Non-emergencies are booked into the next open slot.
How fast does Luna answer?
First ring. No voicemail. The average US plumber misses 30%+ of inbound calls — Luna answers all of them.
What does it cost?
Plans start at Starter and scale with call volume. See the pricing table on the homepage, or contact us for custom/enterprise pricing.
How do I cancel?
Month to month, cancel anytime from your dashboard. No lock-in contracts.
Is my customer data secure?
Calls are encrypted in transit, calendar tokens are stored in Netlify's encrypted blob storage, and we never share customer data with third parties.